VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
I’m hoping if I say it enough it will show up in Google searches and everyone else will know it as well.
And why do they suck you ask?
In July, 2006 I moved to NYC. One of the first things I did when I moved here was to change my phone number back to an NYC number. To do that they had to completely reprocess my account. I was on hold for almost an hour while they did it. In the process, I was told that I could pay an extra fee that would allow me to keep voice mail attached to my San Diego number until I had a chance to tell everyone that my number had changed. Something went wrong during the “process” and junior who was helping me, not only closed the account but erased all the voice mails that were currently on my phone. Needless to say I was a little pissed. This isn’t even important, what’s important is what happened today.
So as of July, 2006 my new phone number was a New York number, my new address was a New York address, and everyone was happy. What I didn’t know was that I still owed $96.00 on my San Diego account. They didn’t tell me this, and I never got a bill. And so today, when I called to order the phone for my aunt. Seems they couldn’t process the account because my account was in collections. Yes, I had an outstanding phone bill from Verizon Wireless that’s been reported on my credit for two years that I never knew about. And why didn’t they notify me of this. Well it seems that Verizon Wireless, California and Verizon Wireless, New York don’t speak to each other. So one hand didn’t tell the other hand what was going on. So although I’ve called them a number of times to update things on my account, get new phones, sign a new two-year contract, no one told me that I had 100 dollars in an outstanding debt.
Until today. It seems they have finally combined the West Coast with the East Coast and they have started to talk to each other. So today when I called they were actually able to see what was going on. And so I had to call the Verizon in-house collection agency to find out what was going on. Seems that when you change you account from one side of the country to another they close one account and open another. I should have gotten a new bill, which I did not. Of course the question the woman on the phone really had trouble with is why didn’t they didn’t just call me to tell me I needed to pay the bill. Seems they didn’t have my phone number.
I hope you guys find this as funny as I did. Of course I wasn’t laughing on the phone. Yes, they didn’t have my phone number. Even though they gave it to me. Even though I pay a bill for it every month. Even though, they call me every so often wanting me to update my plan or change my service or buy a new phone. Yes, they didn’t have my phone number. So what they did instead was just let it sit there, be reported to the credit agency, not being collected. And I asked her every way I knew how, exactly how stupid they have to be to not be able to let me know that I owed this money. I do have to admit she was very nice despite my snarkiness.
And so now it’s paid. And I can get my aunt’s phone. And all will be well, I guess. Except the part where it’s been reported to the credit agency. She told me she would send them a correction notice. But if it works the way that’s worked for me in the past, then I know how effective that will be.
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
VERIZON WIRELESS SUCKS!!!!
May 7, 2008 at 4:30 am
That’s totally not your fault and in violation of the credit consumer law! Go to freecreditreport.com and get all three on your credit reports. If you see Verizon on any of them dispute it with each of the credit report agencies (not Verizon…they’re useless…I know from experience too). Besides you should be pulling your credit report at least on annual basis just to make sure it’s up to date.
May 7, 2008 at 7:20 am
The more I hear the more I am convinced our world has gone completely insane! I am just sitting here shaking my head!
May 7, 2008 at 8:47 am
Since the invention of the telephone, I don’t think anyone has ever gotten off a call to a phone service provider and ever thought, “Wow. I am satisifed with how well they handled my problem.”
Last year on Fresh Air Terry Gross did an interview with this woman who I think is a Harvard professor. She explained in great layman’s terms details of the credit contracts, how companies screw us by intentionally not contacting us when we have a past due bill because they want the interest and/or late fees. She said deadbeats to creditors are people who pay on time and in full. I guess it’s easier for MBAs to earn their keep by figuring out how to get the most blood out of their current clients than figuring out how to earn new clients.
Did you know that companies will file frivolous lawsuits against people for defamation if they make consumer complaints or, say, post in their blogs something negative, yet wholly true, about them. Most states have laws against these types of suits now.
May 7, 2008 at 10:47 pm
I’m going to keep coming back until I figure out how you feel about Verizon Wireless.
May 7, 2008 at 11:18 pm
but really, tell us how you really feel about verizon.
May 15, 2008 at 9:00 am
I hate to laugh, but how could they NOT have your phone number???
I’m just happy to have a plain SunCom phone and plan.
June 6, 2008 at 3:28 pm
As of June 6th 2008 I owe Verizon Wireless over 500.00. This enormus bill was incured through broadband internet access card. I was told by a tech on May 7th that due to my problems, she would intercept my bill and erase my roaming charges. Well guess what, they have no authority to do that at all. I piled up over 400.00 + dollars in roaming charges and after a 3.5 hour phone conversation from supervisor to supervisor the still had resolved nothing. DO NOT EVER trust anything these people say. All I wanted is for them to honor what the tech said to me on May 7th. The only reason I continued to use the service was because of what she said and now they cant do a thing about it. Arent their calls recorded? Do we know what is being written in the notes? NO we dont. I am being forced to terminate my service with this company and Im sure I will incure even more charges on my bill for canceling early. Oh ye the did credit me an early cancelation on my internet card and a small credit was given for roaming but not the whole thing. Take what you want from this but Im sick of corprate America taking advantage of long standing customers. This company has billions and to really beleive we, the customer really matter to them; well I just dont beleive that to be true at all.
June 16, 2008 at 2:56 pm
Just finally broke up with Verizon after 6 horrible years, and NOW their customer service kicks in with ‘Special Offers’ and daily harrassment on my HOME phone.V E R I Z O N S U C K S!