Maddog’s tired!

The five short hours of sleep that I got last night are not going to sustain me for long.  I’m exhausted.  I’d go to bed but I have a hard time sleeping when Adam’s not home and he won’t be home from work for at least another hour.  I’m watched TV.  Surfed the Internet.  I think it’s now time to take a shower and sip on some bourbon until he gets here.

What do you think?

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In my head!

Ugh!

I can’t get out of my head.  Not even for a moment.  I’ve been fighting in my head all night.

Not with Jen.  She was actually tolerable today.

Tonight it was with Jason.

And who is Jason?

Jason is a hotel guest.  Who sent a nasty letter to the owners of my hotel after his last visit.  Because his treatment was unacceptable.

Oh.  You want to know why?

Let’s see.  He didn’t get a personal note welcoming him back.  He didn’t get a cookie on his pillow like the first time he came to visit.  The staff didn’t bend over to kiss his ass from the moment he walked in till the moment he left.

This happened about a month ago.

I was informed of this when the owner (my boss) forwarded his email to me and the hotel manager with her concerns.

So.

Guess who was back in house today.

You guessed it.

Jason.

I knew he was coming.  My boss had already sent an email telling us to do our best to make sure everything went smoothly.

I entered the story when I see him at the host stand yelling at my lead host.

(Oh.  A little back story.  His first visit to my hotel was last winter.  Where he stayed by himself.  Had dinner in the restaurant by himself.  And then stood at the host stand and talked to me for about an hour before he went up to bed.  At the time I thought he was a very nice guy and had enjoyed the chat.)

So I walk up to the host and he turns his attention from her to me.  He acted as if we’d never met.

And thus starts his tirade.

I don’t have the energy to go into.  But the gist of it is:  He spent 50,000 dollars two years ago getting married at one of our sister properties and therefore we should spend the rest of our lives with our heads stuck up his ass.

He was mostly pissed because we don’t offer room service and the host had told him to go to the bar.  Order his food.  Wait for it and the front desk would help him carry it upstairs.  And this pissed him off.

A world class hotel should offer room service.  ETC.  Bullshit.  Blah.  Blah.  Blah.  I just stood and nodded.  Made a couple of lame attempts at explaining why we didn’t offer room service.  Tried to defend my hosts who’d done exactly as they’ve been taught to do.   Finally I just shut up and listened to him rant.

He finally said, I’ll just take my complaints directly to Tim and Deb.  (The owners)

And he stormed upstairs.

I picked up my cell phone and called Deb.  She answered which surprised me (it was 5:30 on Friday night) and we chatted.  And I got the real scoop on how she feels about Jason.  To put it in her words.  He’s an ass.  A big baby.  But mostly just an ass.

There.

I didn’t feel so bad.

She actually came into the restaurant tonight for dinner.  We chatted some more.  She really doesn’t like him.  Not at all.

The problem is now, I’m in head thinking of all the things that I should have said to him when I had the chance.  Things I should never say to a guest if I want to keep my job, but things I wish that I could say.  I argued with him all the way home.

He doesn’t leave until Monday.

Ugh!

Did I mention that I hate people.  Especially rich pretentious people.

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Maddog’s bad mood!

I’m in a bad mood tonight.  I’ve been in a bad mood all day.

And it’s because of Jen.  UGH.

Adam is tired of hearing about it.

I spent an hour arguing with her today at work.

I’ve been arguing with her in my head for the past six hours.  I’m actually going to have to have a chat with her tomorrow to reign her in.  She’s out of control.  Doesn’t understand her boundaries.  Sometimes I think she thinks that she’s the GM and not me.  But I’ll will that battle if it ever comes down to.  Everyone in the restaurant thinks she’s crazy.  The staff hates her.  The higher ups think she’s missing a few screws.

I just want to be able to go to work and not have to deal with her.

This has been going on since the first day  I met.  I wanted to fire her then but was told I couldn’t.

I’ve been told that every day since then.

It hasn’t gotten any better.

I don’t think it’s going to get any better until she goes away.

That’s all.

I’ll keep you posted.

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Skinny People Problems.

As of today I’ve lost almost 55 pounds since I began dieting on January 8th.

Yay for me.

It however presents a whole host of problems.

For example.

At the end of the October Adam and I are going to New York for four days.  It’s a work related trip for me.  My boss is cooking at a prestigious restaurant and we are going down to offer our support as well as eat the dinner he prepares.  It’s a rather formal event.

So.

I need to dress up.  Which means wearing my suit.  Which was bought three years ago.  Which no longer fits.  It no longer fits by a long shot.  When I began my diet I was pushing a 50 inch waste.  I’m now down to a 42 inch waste.  That’s a lot of material I no longer need in my suit pants.  Or jacket for that matter.

And.

I don’t want to buy a new suit for the occasion because with any luck I’ll be another 60 pounds lighter this time next year.

So Adam cast his net into the world and found me a tailor that could alter my suit.  So today we went to do just that.  It’s the first time I’ve had it on since June.  The jacket was huge on me.  The pants looked like clown pants.  The lady who owns the shop was quite nice and turns out lives just up the road from us.  It took about 10 minutes for her to pin and mark the suit and we were on our way.  We are supposed to pick it up on October 14.  Let’s hope she’s on time.  Let’s also hope she’s good and the seams are straight and not too tight.

I’ll take pictures when we are in NYC and dressed up and I’ll post them.  That will be the week of October 20th.

I’ll keep you posted!

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Work Problems!

Ugh.

It’s been a long weekend at work.  On Friday, Laura, my favorite manager.  My right hand man.  My confidant.  My biggest support.

Gave her notice.

She’s resigning.

Her last day is October 9th.  Well sort of.  She’s agreed to come back and cover my time off for a trip to NYC that’s scheduled in October.  And I’ve asked her to be available to work on November 1 for a wedding reception that’s being held at my restaurant.  But after October 9th she’s effectively gone.

FUCK.

Life at work is going to suck for the next several months.

First there’s Jen.  She’s my dining room manager.  Laura’s my beverage manager.  I don’t like Jen.   She annoys me.  Often does the exact opposite of what I ask her to do.  I dream of the day that she does something so egregious that I can actually fire her.

Laura on the other hand keeps me sane.  She’s the other adult in the room when we are at work.  And she’s only 26.

I of course knew this was coming.

Why.

Because two weeks ago she came in  to work and told me she had an interview in Boston.

AND.

Needed me to work for her so that she could go to said interview.

How many bosses do you know that would work on their day off so that an employee could go to an interview?

This was last Thursday.  When she got to work on Friday she’d already been offered the job.

FUCK!

AND.

To make matters worse or better or whatever, she’d since then gotten an interview at an even better restaurant in Boston.

And guess what.

She needed me to work for her today so that she could go to that interview.  So I worked today.  My day off, so that she could drive to Boston for her interview.

Seriously.  Am I not the best boss ever.

So no matter where she ends up working, her last day is October 9th.  And it sucks.

It means that I’m going to have to go from working 45/50 hours a week to 65 to 70 hours a week.  Even if we hired someone tomorrow, it will take a month to get them trained and up to speed and ready to be on their own.  It also scares me that Jen is going to be training a manager.  Scares me a lot.  She’s crazy.  She really is.  So for the next 6 to 8 weeks I’ll be working a lot.  I’m still going to get my two days off a week, it just means that I’ll be working 12+ hours a day.

Ugh.

 

 

 

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Dining 101!

Repeat after me.

Do not be the last table left in the restaurant.

Do not be the last table left in the restaurant.

Do not be the last table left in the restaurant.

While you are at it.

Do not walk into the restaurant at closing time.

Do not walk into the restaurant at closing time.

Do not walk into the restaurant at closing time.

There.  That’s all you need to know.  It amazes me how many people show up at our door at 9:15 and then get angry when I tell them that we are closed.  We have one particular couple that knows what time we close and at least twice a month show up four or five minutes past closing and demand to be seated.  I make the call on whether to seat them on how long it’s been since we sat our last table.  If the restaurant is still full and the kitchen is still cooking I’ll say what the hell.  If we haven’t sat a table in 30 or 40 minutes, the kitchen is done, and the restaurant is starting to clear out I’ll say no.  It’s not worth it to keep 10 people in the restaurant extra 90 minutes or so because you can’t make it to the restaurant before we close.

And for the love of all things holy, DO NOT SIT AT YOUR TABLE FOR AN HOUR JUST CHATTING WHEN YOU ARE THE ONLY TABLE LEFT IN THE RESTAURANT.  Seriously.  No one likes you.  It’s selfish.  Self centered.  And fucking obnoxious.  This happens a lot at my restaurant.  They’ll just sit and sit and sit and sit and sit and sit.  Completely oblivious to the fact that it’s now approaching midnight and everyone wants to go home.  A couple of times I’ve given up and turned the music off so they get the hint.  And at least two times when that didn’t work I turned the lights up making it clear that three hours after closing was long enough.  GO THE FUCK HOME.

The reason I’m writing this is because we had tables sitting tonight.  Just sitting.  And as the General Manager I’m supposed to pretend that it doesn’t bother me.  They are spending money, we want the business and it’s how we pay our rent.  That’s what I project on the outside.  On the inside I’m stabbing them in the face with a fork.  Very rarely do I let my staff know how annoyed I am that the people aren’t leaving.  Rarely.  Although it has come out once or twice.  Mostly when it’s seriously been three or more hours after closing and the tables are still sitting there.

So once again repeat after me:

I won’t walk into the restaurant at closing time.

And.

I will not be the last table in the restaurant.

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Daily Entries

I read lots of headlines.  On Google News.  Yahoo News.  Skimming through Facebook.  Five or six words tossed at me, trying to convince me to click on the link.

“Disgusting Video Proves that Michelle Obama is a Man.”

50 Things about Millennials that Makes Corporate America Shit It’s Pants.”

These two are the first two to come up tonight as I write this.

One such article this week that actually grabbed my attention was about writing in your diary.  Studies had shown that when people went back to re-read entries from years past the ones they enjoyed the most were the ones about every day life.  The stories about day to day existence.  The big events they remembered on their own.  The little ones they needed to be reminded about and thus they enjoyed more.

This led to the question of whether people who journal, or write in their diaries, or blog for  example for me, should write every day when nothing seems to have happened.  Or should they save their entries for big life events like break ups and marriages.  The article led us to believe that the every day writing would make us happier in the end.

The point I’m trying to make is that I need to remember this as I blog.  Often I sit at the keyboard for 10/15/20 minutes trying to decide what to write.  Instead I should just tell you about my mundane day.  Of course, in the article they were speaking specifically of journals and diaries, they didn’t address whether readers of blogs would be turned off by the simplicity of every day life.

I guess we’ll have to wait and see.

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